Frequently asked questions
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Our home base is the city of Toronto. Whether you’re in Etobicoke, Scarborough, East York, or North York, if your postal code starts with M, our couriers can deliver.
We also help Toronto-based customers send packages to the rest of the GTA and beyond.
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We’re open from Monday to Friday, except on these statutory holidays:
New Year’s Day
Family Day
Good Friday
Victoria Day
Canada Day
Labour Day
Thanksgiving
Christmas
Boxing Day -
A-Way’s dispatchers answer the phone from 8 am to 5 pm, Monday to Friday. Our couriers start at 8 am and make final deliveries around 5 pm.
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No, you can order an A-Way courier without an account. An account is convenient for frequent customers, but if you prefer, call in your order and we’ll arrange payment over the phone.
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Most of our couriers travel on foot or on the TTC – it’s often the fastest option, and it’s healthier for our city and our couriers. But we also have a small fleet of efficient vehicles for deliveries that require them.
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Yes – we believe that all deliveries are important, and out-of-the-ordinary deliveries just make our job more interesting.
We handle multiple-package deliveries, regularly scheduled deliveries, as well as fragile and unusual items. Customers trust us with confidential documents, valuable electronics, and perishable items, such as flowers.
Just call 416-424-2266 and ask us about your delivery.
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Yes, but our fine print is so straightforward we run it the same size as everything else:
Conditions
Customer and A-Way Express agree that:
1. The nature of A-Way’s business is such that it cannot guarantee or to be financially responsible for the consequences of loss of goods or failure to deliver by a stipulated date or time. In no event (including but not limited to fundamental breach of contract, breach of fundamental term of contract and the negligence or gross negligence of A-Way, its employees or agents, and whether arising from misdelivery, failure to deliver or delay in delivery) shall A-Way be liable whether at the suit of the party or parties contracting directly with A-Way at the suit of a third party, and whether in contract, tort or otherwise, for indirect or consequential damages or for damages for loss of use or for loss of earnings or profits. A-Way’s liability for any loss, theft, damage or injury to a shipment shall not exceed $50.00.
2. A-Way Express will not accept any liability for loss, theft, delay or damage unless written notice is received by it within 30 days of contract date.
3. A-Way does not accept tenders.
4. No employee, agent, or representative of A-Way is authorized to add to or to modify any provision of this agreement.
I have another question.
Please call us at 647-735-4179 and we’ll do our best to answer.
Wait, do you have real people answering the phone? I don’t have to use an automated phone system to place an order or ask a question?
That’s right. A-Way is staffed by real people who are friendly, courteous and helpful – on the phone and on delivery.
And when you order, you don’t even need to print or fill out a waybill. We do it for you.